Welcome to Smiles To Your Door!! Please carefully read through the terms and conditions before placing your order. Once an order has been placed it means that you have agreed to the terms and conditions below.

 

ALL CUSTOM ORDERS AND ASSEMBLED PRODUCTS CAN NOT BE CANCELLED OR RETURNED

Smiles To Your Door offers Personalized, Assembled, and Non-Assembled gift items. Each Customized order is made to your specifications and with the photos, you have uploaded. Please note because of the personalized nature of the product. All sales are FINAL and NON-REFUNDABLE. Smiles To Your Door will NOT accept any cancellations, returns, or change requests to these Custom-Made Items because they are sent to the production line for assembly by our team after the order is placed. 

Please REVIEW your order to make sure all information is correct before you proceed to finalize the purchase. Double-check to see if you added the Correct photos, Custom texts, Confetti Color, and any add-on items you would like to include in your order.

RETURNS

We want to make it right for our customers and make sure everything is perfect for that special someone. But if it is not, you have the option to return it back to us within 14 Days of receiving the order. 

Our Policy lasts 14 Days for our NON-CUSTOMIZED and NON-ASSEMBLED ITEMS. Once the 14 Days have passed, then unfortunately we can longer offer an exchange or refund for the item. The items must be in the condition received and have the original packaging to be accepted.

Please email our customer support team for further assistance if you decided to return a NON-CUSTOMIZED and NON-ASSEMBLED ITEM. 

NON-RETURNABLE/NON-EXCHANGEABLE ITEMS

• Customized Products
• Gift Cards
• Assembled Products
• Items that are considered edible and perishable such as Food
• optional ADD-ON items 
• Charges such as Shipping Costs that are paid to the carrier

We have a 7 Step Quality Control process to ensure that every order being sent out is being handled with care. If your order arrived damaged or the incorrect item was received. Please reach out to our Email Support Team as soon as possible and our team will make it right. Our customers are our #1 priority and our support team cares. 

Please follow our return process below.

• If you are unsure whether an item is eligible for return or exchange. Please email our Customer Support Team at and our team will help you answer any questions regarding the order.
• Please email our team the tracking number provided with the order if the option for tracking was added
• You will be responsible for providing your own shipping return label
• Shipping Costs are Non-Refundable regardless of the shipping speed chosen
• We must have the returned item at our warehouse to issue the full refund
• If you have not received your refund after the suggested time, please contact your bank or credit card company first because it may take longer than usual, especially during the holidays. 

Return Address:

417 S. Associated Rd #234 Brea CA, 92821

Refund Options

We can offer store credit or have the original payment refunded. Any shipping cost attached to your order will be deducted from the refund amount.