We understand that you're excited to receive your order and we apologize if there has been any delay.

Check your email: We send a confirmation email as soon as your order ships, which includes a tracking number and estimated delivery date. Make sure to check your spam folder if you can't find it in your inbox.

Check your order number: If you don't have the email confirmation, you can also track your order by entering your order number on our website's order tracking page.

Contact customer service: If you've tried the above steps and still can't find your order, our customer service team is here to help. Please contact us via email or phone and provide your order number so we can investigate and provide you with an update.

Please note that shipping times may vary depending on your location, shipping method, and the time of year. We'll do our best to get your order to you as quickly as possible, and appreciate your patience while we work to resolve any issues.

Unfortunately, all orders are final and we are not able to edit or change them. Order cancellation requests will be considered, but are not guaranteed. 

Orders immediately go into processing, then they are sent to the warehouse to be handmade and shipped. This is to make sure that orders are shipped as quickly as possible.

Unfortunately, all orders are final and we are not able to edit or change them. Make sure to double check your pictures before uploading.

Orders immediately go into processing, then they are sent to the warehouse to be handmade and shipped. This is to make sure that orders are shipped as quickly as possible.

Yup, we make everything ready to gift so your job is all done! Don’t forget to add the To and From Option and Gift Wrap if you’re not able to do it yourself for the best experience. We have optional snack boxes and jewelry to make the gift even more memorable.